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FAQ
Seamless Delivery, Timeless Outdoor Elegance
Shipping
- Processing & Lead Times
In-stock: Ships within 3 business days. - Backorders: Up to 6 weeks (NOT applicable for WAREHOUSE FINAL SALE).
- Weather/holiday delays may extend timelines.
Shipping & Rates
- Free Standard Shipping: All orders within the contiguous U.S.
- Surcharges may apply for remote or oversized deliveries.
Tracking & Scheduling
- Tracking link sent when shipped.
- Freight carriers contact you to schedule delivery.
- Missed appointments may result in re-delivery/storage fees.
Inspection & Damage Claims
- Inspect freight shipments before signing and note any visible damage on the delivery receipt.
- Email photos and details within 3 days to info@hiteakfurniture.com so we can assist with a claim or resolution.
📞 714-998-0088
Returns & Exchanges
Return Window
Eligible returns accepted within 30 days of delivery.
Eligibility
- Items must be unused, unassembled, and in original packaging.
- Excludes custom, made-to-order, and final sale items.
- All warehouse clearance items—including floor samples, open-box, discontinued, or cosmetically blemished pieces—are sold AS IS with no warranties, express or implied.
- All sales are FINAL SALE with no returns, exchanges, or refunds; purchase confirms full acceptance of condition and risk.
Fees & Refunds
- 10% restocking fee applies.
- Return shipping is the customer’s responsibility.
- Shipping fees are non-refundable.
- Refunds issued within 5–10 business days after inspection.
How to Start
- Email info@hiteakfurniture.com with your order number and reason.
- We’ll provide an RMA and return instructions.
- Items must be shipped back within 14 days of RMA issuance.
Exchanges
Processed as a return + new order for availability and lead times.
