Ottomans

• Processing & Lead Times
  In-stock: Ships within 3 business days.
• Backorders: Up to 6 weeks (NOT applicable for WAREHOUSE FINAL SALE).
• Weather/holiday delays may extend timelines.

Shipping & Rates

• Free Standard Shipping: All orders within the contiguous U.S.
• Surcharges may apply for remote or oversized deliveries.
  

Tracking & Scheduling

• Tracking link sent when shipped.
• Freight carriers contact you to schedule delivery.
• Missed appointments may result in re-delivery/storage fees.

Inspection & Damage Claims

• Inspect freight shipments before signing and note any visible damage on the delivery receipt.
• Email photos and details within 3 days to info@hiteakfurniture.com so we can assist with a claim or resolution.

📞 714-998-0088

Return Window

Eligible returns accepted within 30 days of delivery.

Eligibility

• Items must be unused, unassembled, and in original packaging.
• Excludes custom, made-to-order, and final sale items.
• All warehouse clearance items—including floor samples, open-box, discontinued, or cosmetically blemished pieces—are sold AS IS with no warranties, express or implied.
• All sales are FINAL SALE with no returns, exchanges, or refunds; purchase confirms full acceptance of condition and risk.

Fees & Refunds

• 10% restocking fee applies.
• Return shipping is the customer’s responsibility.
• Shipping fees are non-refundable.
• Refunds issued within 5–10 business days after inspection.

How to Start

• Email info@hiteakfurniture.com with your order number and reason.
• We’ll provide an RMA and return instructions.
• Items must be shipped back within 14 days of RMA issuance.

Exchanges

Processed as a return + new order for availability and lead times.