Our website and catalog are the best places to start looking for what you need! We accept email and phone orders from existing accounts with us and will take you step-by-step to make purchasing easy for you. We typically respond the fastest with email orders.
Don’t have an account with us yet? Contact us to set up one to begin ordering!
It will take 1-3 business days to process your order. Depending on where you are, it could take up to 7 business days to ship to your destination. For customized orders, it should take up to 10 weeks. You will receive a delivery confirmation once we ship your order.
For returns, please email us before sending the items back. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part. Please save all cartons and packing materials so that they can be used for shipping.
We stand behind the quality of every piece of furniture sold at HiTeak Furniture and make every effort to ensure that you are satisfied with your purchases. In the unlikely event that you are not completely satisfied with your purchase, you may return the furniture within 30 days of delivery under the following conditions:
There are no exceptions! Items damaged in transit MUST be reported upon receipt of delivery. Your assistance will be required during the claims process. Items damaged by misuse and mishandling are non-returnable. We do not replace items damaged by the consumer. However, we will be available to help and repair your product purchased if the piece is repairable.
CUSTOM ORDERS & COMMERCIAL/VOLUME ORDERS
* Teak is warranted for 4 years in a residential setting and for 2 years when used in a contract or commercial setting.
**Exclusions – HiTeak warranty does not cover defects or damage caused by:
HI TEAK FURNITURE PROMISE
Your satisfaction with HiTeak Furniture is important to us. With proper use and care, we are confident that our furniture will provide many years of trouble-free enjoyment. We stand behind all our products and expect them to look great and last for many years.
We guarantee to the original purchaser that the furniture is free of defects in materials and workmanship. If you find a defect, HiTeak will replace or repair the defective part. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part.
When unpacking, we recommend that all parts of the furniture be carefully inspected before assembly.
HiTeak is never liable for personal injury related to improper use or neglect of the furniture.
HiTeak highly recommends that customers unpack all packages within two days of delivery of your order. Contact us immediately of any damage to the product and send us any photo of the damaged part and/or packages for claims if applicable. In case of a return, please save all cartons and packing materials so that they can be used for shipping.
Teak wood requires proper maintenance and cleaning on occasion, depending on the environment the furniture is exposed to. It is highly recommended to clean the furniture at least two times a year to remove build-up dirt from the environment. HiTeak may discontinue materials, parts or colors on outdated items.