Thank you for your interest in our products. For a full list of the products we currently offer, our website and catalog are the best places to start looking for what you need!
For customers looking to purchase furniture pieces for your homes, please check out the Where To Buy section of our website to find authorized sellers near your area as well as our online retailers.
STOCKING DEALERS AND DESIGNERS
We accept email and phone orders from existing accounts with us and will take you step-by-step to make purchasing easy for you. We typically respond the fastest with email orders.
New Account Setup
Don’t have a trade account with us yet? Contact us or one of our Sales Reps in Your Area to request one, begin ordering, and receive a 5% discount on your first order!
To speed up your account opening request, please fill out our New Client Account Setup Form and attach it to your email request.
Custom Orders & Commercial/Volume Orders
It will take 1-3 business days to process your order. Depending on where you are, it could take up to 7 business days to ship to your destination.
For customized orders, it could take up to 10 weeks. You will receive a delivery confirmation once we ship your order.
For returns, please email us before sending the items back. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part. Please save all cartons and packing materials so they can be used for shipping.
We stand behind the quality of every piece of furniture sold at HiTeak Furniture and make every effort to ensure that you are satisfied with your purchases. In the unlikely event that you are not completely satisfied with your purchase, you may return the furniture within 30 days of delivery under the following conditions:
There are no exceptions! Items damaged in transit MUST be reported upon receipt of delivery. Your assistance will be required during the claims process. Items damaged by misuse and mishandling are non-returnable. We do not replace items damaged by the consumer. However, we will be available to help and repair your product purchased if the piece is repairable.
HiTeak highly recommends that customers unpack all packages within two days of delivery of your order. When unpacking, we recommend that all parts of the furniture be carefully inspected before assembly. Contact us immediately of any damage to the product and send us any photo of the damaged part and/or packages for claims if applicable. In case of a return, please save all cartons and packing materials so that they can be used for shipping.
* Teak is warranted for 4 years in a residential setting and for 2 years when used in a contract or commercial setting.
**Exclusions – HiTeak warranty does not cover defects/damage caused by the following conditions:
***HiTeak may discontinue materials, parts or colors on outdated items.
HITEAK FURNITURE PROMISE
Your satisfaction with HiTeak Furniture is important to us. With proper use and care, we are confident that our furniture will provide many years of trouble-free enjoyment. We stand behind all our products and expect them to look great and last for many years.
We guarantee to the original purchaser that the furniture is free of defects in materials and workmanship. If you find a defect, HiTeak will replace or repair the defective part. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part.
When unpacking, we recommend that all parts of the furniture be carefully inspected before assembly.
Teak is warranted for 4 years from the date of purchase in a residential setting and for 2 years when used in a contract or commercial setting. Sling and metal parts are warranted for 1 year against structural failure and tearing. Exclusions: Please see the Limited Warranty section above.
HiTeak is never liable for personal injury related to improper use or neglect of the furniture.