Call Us Today! 1-714-998-0088 | info@HiteakFurniture.com
Order, Tracking, Shipping, and Returns
How to order?

Our website and catalog are the best places to start looking for what you need! We accept email and phone orders from existing accounts with us and will take you step-by-step to make purchasing easy for you. We typically respond the fastest with email orders.

Don’t have an account with us yet? Contact us to set up one to begin ordering!

Shipping & Returns

It will take 1-3 business days to process your order. Depending on where you are, it could take up to 7 business days to ship to your destination. For customized orders, it should take up to 10 weeks. You will receive a delivery confirmation once we ship your order.

For returns, please email us before sending the items back. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part. Please save all cartons and packing materials so that they can be used for shipping.

RETURN POLICY

We stand behind the quality of every piece of furniture sold at HiTeak Furniture and make every effort to ensure that you are satisfied with your purchases. In the unlikely event that you are not completely satisfied with your purchase, you may return the furniture within 30 days of delivery under the following conditions:

  • All returns MUST be in like new condition and in their original packaging in HiTeak’s opinion. If the packaging is not in its original condition, a 10% restocking fee will be applied.
  • We accept exchanges on merchandise deemed to have a manufacturer defect. All items being exchanged must be sent in original condition unused in our opinion. All returns must be authorized with an RA # (Return Authorization Number) that must be obtained prior to sending back your item. A copy of your purchase receipt must be included. You are fully responsible for shipping the item back to us in its original packaging; We do not accept responsibility for lost or damaged packages.
  • For non-defective returns, buyers are responsible for all the freight of their returns.
  • Discounted items are non-returnable and cannot be exchanged or repaired.

There are no exceptions! Items damaged in transit MUST be reported upon receipt of delivery. Your assistance will be required during the claims process. Items damaged by misuse and mishandling are non-returnable. We do not replace items damaged by the consumer. However, we will be available to help and repair your product purchased if the piece is repairable.

CUSTOM ORDERS & COMMERCIAL/VOLUME ORDERS

  • Customized orders can take up to 10 weeks to ship to your destination.
  • All custom orders are made upon order and are non-cancellable, non-returnable, and non-refundable unless there is an error or defect in manufacturing. This includes ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer’s Own Material). A non-refundable, 50% deposit, is required on all custom orders.
  • All orders for non-stock items are subject to a non-refundable 50% deposit.
  • For commercial or volume orders: Due to the inherent nature of the sale, we highly recommend you make an evaluation purchase with one unit of the product to verify its quality and suitability for the purpose of your use, before making the actual volume purchase of multiple units.
Limited warranty
  • Teak – 4 years*
  • Stainless Steel – 1 year
  • Brass – 1 year
  • Textliene – 1 year
  • Cushion/ Parasol – 1-year manufacturer’s Warranty on stitching.
  • Umbrellas – 1-year Manufacturer Warranty

* Teak is warranted for 4 years in a residential setting and for 2 years when used in a contract or commercial setting.

**Exclusions – HiTeak warranty does not cover defects or damage caused by:

  • Incorrect assembly
  • Modifications of any furniture after purchase
  • Damages caused by intentional, accidental, misuse, carelessness
  • Normal wear and tear, including weathering and checking
  • Damage that was a direct effect of weather-related conditions
  • Floor samples or Clearance items
Guaranteed

HI TEAK FURNITURE PROMISE

Your satisfaction with HiTeak Furniture is important to us. With proper use and care, we are confident that our furniture will provide many years of trouble-free enjoyment. We stand behind all our products and expect them to look great and last for many years.

We guarantee to the original purchaser that the furniture is free of defects in materials and workmanship. If you find a defect, HiTeak will replace or repair the defective part. Please note that the customer is responsible for providing images and documentation showing the defect and/or any labor to replace the defective part.

When unpacking, we recommend that all parts of the furniture be carefully inspected before assembly.

  • Teak is warranted for 4 years from the date of purchase in a residential setting and for 2 years when used in a contract or commercial setting.
  • Sling and metal parts are warranted for 1 year against structural failure and tearing.
  • Exclusions: Structural failure or damages caused by improper assembly or improper use, roughness, abuse, and neglect are not covered by this warranty. This warranty does not cover damages caused by misuse abuse or weather-related natural disasters. This warranty does not cover and is void if the damage is the result of freight or shipping or if the customer fails to provide reasonable care and maintenance. (See HiTeak teak care instructions.) Repairs or modifications to the product after purchase void this warranty. This warranty does not cover normal wear due to weathering including minor color changes and checking. Checking is minor small cracks caused when the wood is exposed to elements of weather and is considered normal.

HiTeak is never liable for personal injury related to improper use or neglect of the furniture.

Concealed Damage

HiTeak highly recommends that customers unpack all packages within two days of delivery of your order. Contact us immediately of any damage to the product and send us any photo of the damaged part and/or packages for claims if applicable. In case of a return, please save all cartons and packing materials so that they can be used for shipping.

Notes

Teak wood requires proper maintenance and cleaning on occasion, depending on the environment the furniture is exposed to. It is highly recommended to clean the furniture at least two times a year to remove build-up dirt from the environment. HiTeak may discontinue materials, parts or colors on outdated items.